Make CX innovation your competitive advantage
Genesys empowers technology, media and telecom (TMT) companies to stay ahead in a rapidly changing industry. We make it easy to streamline communication, enhance customer and employee experiences, and drive efficiency across your environment. With our platform, you can maximise every experience — directly driving new revenue and loyalty opportunities.
Stay ahead of evolving customer, market and ecosystem trends
Power of predictions and proactivity
Data is your organisation’s foundation. Genesys enables you to strategically leverage data and AI, predict customers’ intents, and proactively serve them.
Hyperpersonalisation at scale
Today’s TMT organisation needs the ability to deliver fair, differentiated and highly personalised experiences. Genesys makes it possible to achieve this at scale.
Digital transformation and security
Rapid and secure technology adaptation has become critical as digital landscapes and ecosystems evolve. Genesys supports your digital transformation journey, making it more resilient, scalable and seamless.
Create memorable experiences – every time
Today’s customers have higher expectations than ever before. With artificial intelligence (AI)-powered tools at their fingertips, they expect personalised, relevant interactions with your brand every time. And they expect those experiences to connect, ensuring their journey is seamless. The Genesys Cloud™ platform makes it easy to meet and exceed their needs – all while driving core business KPIs.
Take your telecom experience to the next level
Access leading AI-powered engagement and routing capabilities that enhance efficiency, effectively lowering acquisition and service costs per customer. By optimising customer interactions across voice, digital and retail channels, Genesys enables telecom companies to boost revenue while delivering seamless, predictive and personalised customer and employee experiences. With Genesys, you get a platform that enables continuous experimentation, delivers continuous innovation and boosts customer and employee loyalty.
Connect your customers’ media experiences
Streamline customer engagements across all touchpoints with the Genesys Cloud AI-powered experience orchestration platform. With Genesys, you can enhance audience interactions, engagement and retention through personalised content discovery and delivery. This targeted approach improves operational efficiency and drives revenue by turning every customer interaction into an opportunity. You can rest assured that Genesys has the experience and technology needed to support the unique customer journeys of mass subscription companies.
Enhance your technology offering with seamless integrations
The ability to connect with customers across various channels is critical in today’s global market. By integrating our AI-powered platform, technology companies can reduce customer service costs and increase operational efficiency. This improves revenue generation and delivers a superior, seamless customer experience that scales with your technology offerings and market demands. We accelerate efficiency by automating tasks and empowering agents with AI-powered knowledge assistance, directly improving customer satisfaction and brand loyalty.
Get the data-driven insights your IT services business needs
Integrating with the Genesys Cloud AI-powered experience orchestration platform enables IT service firms to enhance their offering and improve client engagement through automated, data-driven insights. This integration reduces operational costs and streamlines workflows, allowing for a more efficient allocation of resources. With it, you can manage customer interactions across channels, increase client satisfaction and improve retention. Genesys provides the tools IT service providers need to meet and exceed evolving client expectations.
Connect your brand experience with an all-in-one platform
With the right solution, you can ensure that no matter where a customer reaches out to your organisation, they’re met with an exceptional experience. Genesys Cloud makes it possible.
Deliver the experiences your customers expect
Transform CX with Genesys
Customer and employee expectations are rapidly evolving. Genesys Cloud enables technology, media and telecoms companies to meet and exceed these changing expectations. Schedule a demo today to learn more about our AI-powered solutions and learn how you can begin orchestrating better experiences today.
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