Purecloud services

Move to a modern cloud contact center solution 

Build the business case for your call center migration 

  • proven migration approach set at a deliberate pace for your business  
  • The benefits of a modern cloud contact center  
  • A no-cost consultation to get started 

Get started with a no-cost consultation

We’ll come to your site and work with your team to:

  • Understand your CX vision
  • Assess your current state
  • Uncover business opportunities and benefits based on your goals and challenges
  • Identify a migration strategy based on your use cases and our experience and best practices

What to expect during your consultation

1

After you’ve been accepted into the workshop, we’ll schedule your discovery session.

2

We get to know you, understand your goals and challenges, and identify opportunities.

3

With all that great information, we define and deliver the business case for a successful migration.

“We’re thrilled with Genesys Cloud, our results to date, and the company’s vision for product innovation, security and stability. With its immediate and continuous delivery of new functionality, we can easily adopt technology advancements like artificial intelligence (AI) without expensive and time-intensive on-premises solution upgrades.”​

Dwayne Calder, Managing Director, Insights & Enablement, Client Care, ATB Financial

“By just building out the right business case for our executive leadership team, we were able to really easily gain their buy-in to move forward. Once they saw the technology improvements, the new capabilities, the flexibility and then also the reduction in costs, it was a pretty easy sell from our perspective.”

Nicole Thomas, AVP, Coca-Cola Business Services North America

We give you the tools to make a compelling case for migration

Moving to the cloud

Deployment model

The deployment model that’s right for you: cloud now, or a path to get there

Graph bar marketing sales outlined

Business case

Based on your use cases, you get a custom ROI and cost of doing nothing

Automated routing

Migration plan

Detailed migration plan, personalized and deliberately phased for your organization

Eye visible

CX vision demo

Custom demo that shows what your post-migration future can look like

Time management

Timeline & pricing

Estimated delivery timelines and budgetary pricing for a complete picture

Here’s how global industry leaders improved their customer experience after migrating off legacy call center technology to Genesys:

  • A financial services company saw 39% improvement in First Call Resolution (FCR) within the first six months. (Nemertes)
  • A global North American-based beverage manufacturer saw a 50% reduction in Total Cost of Ownership (TCO) in just 6 months. (Nemertes)
  • A large bank improved CSAT scores by 9.8%. They can now offer new capabilities for high-value customers. (Nemertes)
  • A European telecommunications provider now has 18 million monthly cross-channel contacts handled by one department​ and 86% of customers routed to the best agent within seconds, irrespective of channel​. (Vodafone case study)
  • One of the largest insurers in the world, headquartered in China saw a 73% improvement in Net Promoter Score (NPS). (Ping An case study)

Take the next step to replace your on-premises call center system with a modern cloud solution

  • Build your migration business case in a day 
  • Explore the real business value a modern contact center can bring you 
  • Learn how you can migrate with confidence and a proven migration process