Esperti e utenti del settore concordano sulle seguenti affermazioni: Genesys è la piattaforma leader per i contact center.
Tour autoguidato del prodotto: sperimenta la piattaforma Genesys Cloud™️ in prima persona attraverso gli occhi di agenti, supervisori e amministratori.
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Genesys Cloud is a Magic Quadrant Leader. Get the comprehensive reports.
Ottieni il report Gartner completo e scopri perché Genesys è riconosciuta come Leader. Riceverai anche:
Genesys is a leader. Get the reports you need to evaluate the CCaaS landscape in a single download.
Scarica il report 2023 per scoprire i motivi per cui Genesys è leader, tra i quali:
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER and Magic Quadrant are registered trademark and service mark of Gartner, Inc. and/ or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
Source: Gartner® Magic Quadrant for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, Pankil Sheth, 22 August 2022.
This Magic Quadrant was earlier named as Magic Quadrant for Contact Center as a Service, North America and Magic Quadrant for Contact Center as a Service, Western Europe till 2019 Genesys was referred to Interactive Intelligence in the 2015 & 2016 Magic Quadrant report.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Genesys.
* Frost & Sullivan is not responsible for any incorrect information supplied by companies or users. Quantitative market information is based primarily on interviews and therefore is subject to fluctuation. Frost & Sullivan research services are limited publications containing valuable market information provided to a select group of customers. Customers acknowledge, when ordering or downloading, that Frost & Sullivan research services are for internal use and not for general publication or disclosure to third parties. No part of this research service may be given, lent, resold, or disclosed to noncustomers without written permission. Furthermore, no part may be reproduced, stored in a retrieval system, or transmitted in any form or by any means—electronic, mechanical, photocopying, recording, or otherwise—without the permission of the publisher.
Gartner, Critical Capabilities for Contact Center as a Service, Steve Blood, Pri Rathnayake, Pankil Sheth, Drew Kraus, 23, August, 2022.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER and Magic Quadrant are registered trademark and service mark of Gartner, Inc. and/ or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
This Magic Quadrant was earlier named as Magic Quadrant for Contact Center as a Service, North America and Magic Quadrant for Contact Center as a Service, Western Europe till 2019 Genesys was referred to Interactive Intelligence in the 2015 & 2016 Magic Quadrant report.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Genesys.
Per essere un leader, devi lavorare con un leader. Scopri i risultati che gli utenti hanno ottenuto quando si sono affidate a Genesys.
Ogni anno, Genesys® orchestra miliardi di Customer Experience di nuova generazione per organizzazioni di oltre 100 Paesi. Grazie alla potenza delle nostre tecnologie cloud, digitali e di intelligenza artificiale, le organizzazioni possono attuare il modello Experience as a Service®, la nostra visione per una Customer Experience empatica su vasta scala. Con Genesys, le organizzazioni sono in grado di offrire esperienze proattive, predittive e altamente personalizzate per rafforzare il legame con i clienti in ogni momento, nelle attività di marketing, vendita e assistenza, su qualsiasi canale, migliorando anche la produttività e l’engagement. Trasformando le tecnologie di back-office in un moderno motore per accelerare i ricavi, Genesys consente di instaurare un vero rapporto di familiarità a tutti i livelli e promuovere così la fiducia e la fidelizzazione dei clienti.
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