Esperti e utenti del settore concordano sulle seguenti affermazioni: Genesys è la piattaforma leader per i contact center.
Tour autoguidato del prodotto: sperimenta la piattaforma Genesys Cloud™️ in prima persona attraverso gli occhi di agenti, supervisori e amministratori.
di tempi di attività garantita con un unico SLA per tutte le funzionalità
Evita tempi di inattività e interruzioni con la tecnologia cloud per la Customer Experience (CX) su cui puoi fare affidamento, con tempi di attività trasparenti e garantiti.
il time-to-value con innovazione continua
Resta un passo avanti rispetto alla concorrenza, oggi e nel futuro, con le ultime tecnologie dedicate alla CX, grazie ai rilasci settimanali senza costi aggiuntivi. Basta un clic per adottarli.
Genesys Cloud is a Magic Quadrant Leader. Get the comprehensive reports.
Ottieni il report Gartner completo e scopri perché Genesys è riconosciuta come Leader. Riceverai anche:
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
Source: Gartner Magic Quadrant for Contact Centre as a Service, Drew Kraus, Pri Rathnayake, Megan Fernandez, Pankil Sheth, Jason Bridge, 28 October 2024
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Genesys.
Genesys is a leader. Get the reports you need to evaluate the CCaaS landscape in a single download.
Scarica il report 2023 per scoprire i motivi per cui Genesys è leader, tra i quali:
* Frost & Sullivan is not responsible for any incorrect information supplied by companies or users. Quantitative market information is based primarily on interviews and therefore is subject to fluctuation. Frost & Sullivan research services are limited publications containing valuable market information provided to a select group of customers. Customers acknowledge, when ordering or downloading, that Frost & Sullivan research services are for internal use and not for general publication or disclosure to third parties. No part of this research service may be given, lent, resold, or disclosed to noncustomers without written permission. Furthermore, no part may be reproduced, stored in a retrieval system, or transmitted in any form or by any means—electronic, mechanical, photocopying, recording, or otherwise—without the permission of the publisher.
Per essere un leader, devi lavorare con un leader. Scopri i risultati che gli utenti hanno ottenuto quando si sono affidate a Genesys.
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