Your Tech Talks in 20 Podcast Subscription has been confirmed!
Please be sure to whitelist @email.genesys.com to ensure you receive Genesys emails.
October 28, 2020 – Duration: 24:20
October 28, 2020 – Duration: 24:20
Contact center managers want their employees to do the right thing. But balancing time for training, time off and which metrics constitute a job well done can be overwhelming. Gamification creates a fun work environment that also offers the flexibility to make their own decisions. And it encourages employee growth — without restrictive oversight. In this episode, Michael Logan, Senior Consultant at Genesys, takes us through the concept of gamification in a contact center. He discusses our instinct to compete, how to encourage self-improvement using the right metrics and ways to keep mental health front and center. He'll also talk about employee retention and developing a mentor/mentee training relationship.
As lifetime resident of the Indianapolis area, Michael is motivated to drive change by volunteering locally with community groups and supporting grass root campaigns that educate and inspire residents of all ages. Michael transfers that same energy to the role as Senior Strategic Sales Consultant to evangelize the Genesys products supporting the Sales team as a product expert and demonstration specialist. Prior to working at Genesys, Michael was a freelance Technical Content Producer for various television networks and corporate events.
Want to listen more?
Subscribe to our free newsletter and get updates in your inbox on new episodes released each week!
Subscribe to our free newsletter and get new episode updates in your inbox
Interested in listening to more Tech Talks in 20? Be sure to check out our podcast page to hear more customer experience-focused topics in bite-size segments!
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
