Customer interview

Fiat Chrysler Automobiles

Find out what led this automobile manufacturer to choose a cloud-native CX platform

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Fiat Chrysler Automobiles moved to the Genesys Cloud™ platform from three on-premises telephony solutions. With the flexibility of a unified cloud solution, it now can easily balance the load across call center sites during periods of high call volume. And the agility of a cloud-native platform enables the company to adapt and react quickly to inbound trends while reducing redundant costs.

Customer story highlights

Improved handle time and overall efficiency
Optimized routing for quicker resolutions and happier customers
Improved agent and customer satisfaction