Genesys Cloud Web Messaging

The next generation of web chat

Take traditional web chat to the next level. Genesys Web Messaging is a more powerful version of web chat that empowers your business to establish long-lasting conversations with your customers that persist over time. This modernizes the experiences you offer and fulfills customer expectations for exceptional, personalized experiences.

With web messaging, end users can engage with businesses 24/7 and continue conversations at their own pace — without having to wait in a queue for a live agent. By leveraging bots, web messaging also improves agent efficiency, with a 15–30% productivity gain, according to Forrester*.

Web messaging is also easy to deploy and customize on any website. Using no-code/low-code deployment, business users can easily make changes or customize a new version — without having to rely on IT teams or expensive software development resources.

Enrich the messaging experience with always-on conversations

Web messaging lets you engage with customers to solve issues quickly. It uses asynchronous communication that allows customers to interact with your brand at any time, on any device. And if a customer pauses a conversation and resumes it later, the history remains so customers and the agent can continue where they left off.