Genesys and Qualtrics ebook

Surfacing insights from Voice of the Customer data

Work Email*

First Name*

Last Name*

Job Level*

Job Function*

Company Name*

Telephone*

Country*

State/Province*

Your Website*

City*

Job Title*

Industry*

Level of Interest*

Number of Agent Seats*

I would like someone to reach out to me

There’s a wealth of knowledge buried in Voice of the Customer (VoC) data. But, because that data comes from multiple sources — digital apps, text, self-service, one-on-one conversations and surveys — you need to connect those interactions with the information you capture.

Together, Genesys and Qualtrics integrate all sources of customer data and surface the right insights. From there, you can take action at every point in the customer journey — and optimize your customer experience strategy.

Use our advanced analytics to:

Increase interactions solved through FCR
Reward agents who perform at the highest level
Replicate engagement paths that yield the highest value