ContactBabel Report

The US Customer Experience Decision-Makers’ Guide

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The benefits of digital customer engagement have never been clearer. And with the right strategy in place, you can evolve digital engagement rapidly. Determine which phase of your digital engagement journey you’re in now — and how to advance to the next.

From simple self-service FAQs to conversational AI and proactive support, investing in digital engagement will position your business for success now and for years to come.

The US Customer Experience Decision-Makers’ Guide 2022-23 explores an analysis of the CX strategy, performance, operations and importance of technology development.

Download this new report to learn more about customer drivers: past, present and future.

See top industry trends in:

CX budget, ROI & investments
Omnichannel customer drivers
Channel usage

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.