Genesys Awarded Two 2023 Global AWS Partner Awards

“We’re acutely aware every dollar spent on IT is a precious investment given the increased need for support services for survivors,” said Marty Hand, chief technology officer for the National Domestic Violence Hotline. “So, consolidating onto the Genesys single cloud platform was hugely attractive — not only to reduce IT cost and effort, but also to transform through greater resourcing agility, system resilience and the ability to expand our services to neighboring cities and towns.”

For the second year in a row, Geo and Global AWS Partner Awards included a self-nomination process across several award categories, which are awarded at both the geo and global level. All AWS Partners were invited to participate and submit a nomination. Award submissions were reviewed by a third-party, Canalys, and selected with special emphasis placed on customer success use cases presented in the nomination form.

In addition, there were a number of data-driven award categories, which were comprised of a unique set of metrics that helped measure AWS Partners’ performance within the past year. Canalys audited the datasets used to ensure that all measurements and calculations were objective and correct in nature.

The AWS Partner Network (APN) is a global program focused on helping companies build successful AWS-based businesses or solutions by providing business, technical, marketing, and go-to-market support. The APN includes independent software vendors (ISVs) and systems integrators (SIs) around the world, with AWS Partner participation growing significantly during the past 12 months. A panel of AWS experts selected the winners based on strict criteria with third-party audit conducted by Canalys. Genesys has been selected as Customer Experience Partner of the Year – Global, recognizing AWS’s top ISV Partners with a horizontal business area focus on Customer Experience. Genesys was also selected as Social Impact Partner of the Year—North America, recognizing partners committed to giving back to society through their people, resources and technology, leading initiatives to change our world for the better. Additionally, the company was named a finalist for Federal Government Partner of the Year—APJ for its strength in delivering innovative mission-based wins for the Federal Government.

To read more about how Genesys and AWS work together, visit: https://www.genesys.com/partners/global-strategic-alliances/aws

About Genesys

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive and hyper-personalized experiences to deepen their customer connection across every marketing, sales and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology into a modern revenue velocity engine, Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com

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