Nominees must:
Help convince us that your organization should win. Consider the following metrics to appropriately highlight your customer experience story. Each category has associated criteria for judging.
The CX Achiever recognizes organizations that focus on customer experience (CX) and the employee experience (EX). These organizations use Genesys technology to reimagine and orchestrate CX journeys — while giving employees the ability to deliver smarter outcomes with less effort. They’ve mastered the use of assisted and self-service through digital channels — and empowered employees with modern experiences. Tell us about how you’re cultivating both CX and EX within your organization to deliver amazing experiences.
If possible, please include how your organization:
This category recognizes non-profits or other organizations that are leveraging Genesys for the greater good in order to make the world a better place. Whether your organization uses customer experience technology for humanitarian efforts to change and improve lives or moving to the cloud has enabled your organization to become more environmentally sustainable, we want to hear about it. Please include examples, stories and metrics if possible.
Potential information to include about how your organization:
CX Innovators are pushing the limits to deliver smarter and more cohesive customer and employee experiences with Genesys AI. These organizations have leveraged Genesys AI capabilities, such as bot flows, agent assist, predictive routing, predictive engagement or knowledge management, to improve digital and voice-based self-service. They’ve improved workflows, automated smarter or adapted faster to meet business needs. Perhaps they’ve leveraged Pointillist® by Genesys to optimize the customer journey and improve outcomes. Tell us how you are using Genesys AI technology to orchestrate the customer journey to achieve incredible results. Be sure to include metrics.
Two CX Innovator Award winners will be chosen according to organization size:
Please tell us about how your organization:
CX Movers have trasitioned from a legacy, hardware-based contact center solution or another cloud environment to the Genesys Cloud™ platform within the last 24 months. This includes moving from a Genesys solution or competing provider. Please include the name of the previous platform used and the benefits you achieved through the migration. It’s time to share your CX transformation story!
Three CX Mover Award winners (two customers and a partner) will be chosen according to implementation:
Please tell us about how your organization successfully implemented the Genesys Cloud™ platform to:
Make sure to include details about your implementation experience (length of time, involvement of a partner or Genesys Professional Services team, number of locations and languages deployed, or other relevant details).
This award is for teams that have modernized how they manage and empower their employees with Genesys Workforce Engagement Management. Examples include using speech and text analytics to automate the quality and compliance processes; improving employee engagement with coaching, gamification or employee development; or enhancing scheduling with workforce management to give employees the flexibility they want. Tell us how you’ve improved team processes and engagement with Genesys Workforce Engagement Management technology to become more effective, efficient and empathetic in your customer and employee experiences.
Please tell us about how your organization:
