Welcome to the Future: It’s Digital 2025

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15/11/2024

Proactive Service: Using AI to Anticipate Customer Needs

As customer expectations continue to rise, organisations are increasingly turning to artificial intelligence (AI) to shift from...

David Norrie

31/10/2024

The Levels of Experience Orchestration

Experience Orchestration is the creation, delivery and optimisation of customer and employee experiences using communications and...

Tony Bates and Peter Graf

29/10/2024

Genesys Appoints Kevin Mani as Sales Director in Africa

The organisations in Africa have adopted Genesys solutions over many decades with long standing key stakeholder partnerships....

Cyril Largent

09/10/2024

Workforce Impact and the Future of AI in Financial Services

Artificial Intelligence (AI) is rapidly reshaping industries, and financial services are at the forefront of this transformation....

Jordan Morris

12/09/2024

Empowering Officers, Engaging Citizens: The Digital Evolution of UK Policing

As UK police forces navigate the rapidly evolving digital landscape, the partnership between Genesys and Cinos emerges as a...

Zaheer Gilani

14/08/2024

The Importance of Knowing Your Customer in Gambling

The gambling industry relies heavily on understanding its customers. With the rise of digital technology, the concept of...

Ryan Black

06/08/2024

Technical Considerations of Moving from On-Premises to Cloud

To keep up with the pace of innovation and remain competitive, businesses across all sectors are moving to a cloud contact...

Kyle Kuntz

06/08/2024

Sustainability Practices in Business: Our Commitment to a Greener Future

At Genesys, our commitment to sustainability is deeply ingrained in our business strategy and operations. We’re acutely aware...

Bridgette McAdoo

05/08/2024

Creating the Future of CX Together: Insights from Accenture, AWS, and Salesforce at Xperience UKI

Business leaders from Accenture, AWS, and Salesforce came together for a dynamic fireside chat at Genesys Xperience UKI, all...

Marc Donnelly

29/07/2024

Tailoring Customer Service for Every Generation in the eGaming and Sports Betting Industry

In today's society, we can identify four distinct generations of consumers and workers, each characterised by their unique...

Ryan Black

26/07/2024

Revving Up Innovation at Xperience UKI 2024

Standing on stage at The Brewery in London in my Genesys racing suit, I couldn't help but feel a surge of pride as I looked out...

EJ Cay

25/07/2024

Preparing Your Contact Centre Workforce for the AI Revolution

Listen to almost anyone talk about artificial intelligence (AI), and you’ll likely hear one or two — or 50 — cries of fear...

Merijn te Booij

17/07/2024

Meeting Multigenerational Experience Needs in Europe

More than half of European consumers cite a brand’s reputation for service and support as a top consideration when making a...

Greg Thomas

02/07/2024

Personalising the Player Journey in eGaming and Sports Betting

The eGaming and sports betting industries are highly competitive. Operators often promote free bets and incentives to entice...

Ryan Black

26/06/2024

Mastering Data Analytics for Customer Experience Excellence

Data analytics and experience orchestration are two distinct but related concepts that are increasingly important as businesses...

Ricardo Solano