Gartner research report
Navigate the CAI space and evaluate options based on current trends in use cases and vendors’ capabilities
Conversational AI solutions enable organizations to improve customer experience outcomes by enabling personalization through advanced natural language understanding and large language models. These solutions can also increase operational efficiency by automating routine inquiries.
Contact center leaders responsible for conversational AI solutions should work with stakeholders across the organization to ensure the solution they choose meets business needs now — and is built for the future.
Read the latest Gartner® report to discover how to select the right conversational AI solution, avoid mismatches in requirements and ensure alignment with overall organizational AI strategies. You’ll also get insights on:
Gartner, Market Guide for Conversational AI Solutions, Gabriele Rigon, Bern Elliot, et al., 3 April 2024
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