Contact-Center-Software
Vereinfachen Sie Ihre Customer Experiences auf allen Kanälen
Vereinfachen Sie Ihre Customer Experiences auf allen Kanälen
Kunden erwarten nahtlosen kanalübergreifenden Support – dem das Telefonsystem von gestern nicht gewachsen ist. Reagieren Sie in Echtzeit über Ihre Website, soziale Medien und Live-Chat. Schaffen Sie Kunden- und Mitarbeitererfahrungen, die automatisierte und menschliche Ressourcen mühelos miteinander verbinden. Lernen Sie Ihre Kunden kennen und nutzen Sie relevanten Kontext, um sie mit der richtigen Hilfe anzusprechen, wenn es darauf ankommt.
Die Erwartungen der Kunden sind höher als je zuvor. Um sie zu erfüllen, müssen die richtigen Tools, Mitarbeiter und Strategien vorhanden sein.
Genesys ermöglicht es Ihnen, einzigartige, personalisierte Erlebnisse bereitzustellen, die Ihre Kunden lieben werden. Sie können skalieren, um mit den Kundenwünschen und den geschäftlichen Anforderungen Schritt zu halten. Mit unseren umfassenden Möglichkeiten und fortschrittlichen Funktionen können Sie Ihre Kunden immer an erste Stelle setzen.
Every customer is unique. Their journey with you should be, too. Go beyond traditional personalization and automation to orchestrate tailored experiences that delight customers and build loyalty. Use customer data across all touchpoints — even beyond the contact center — to understand intent, anticipate needs and connect individualized interactions into fluid journeys. Give bots and agents real-time orchestration possibilities based on your customers’ unique cross-channel behaviors — without setting up complicated rules and workflows. Break down barriers between service, marketing and sales to transform your contact center into a centralized hub for consistent people-centric engagement.
Provide seamless omnichannel experiences with an all-in-one digital and voice solution. Conversational chatbots empower users with satisfying self-service. Predictive engagement initiates interactions at just the right moment to reduce customer effort and frustration, preventing abandoned journeys. When a human touch is needed, AI-powered routing ensures every customer reaches the best agent to meet their needs. Agents manage calls, chats, messages and more from an intuitive unified desktop. Speech and text analytics provide real-time agent support with next-best steps. And with full context and conversation history, agents deliver fluid experiences even when the customer changes channels.
Simplify your investment with an integrated solution for customer and employee experiences. Native integration speeds deployment, cuts IT burdens and reduces overhead. Having native WEM tools in the same desktop that agents use every day encourages adoption and empowers them to improve their own performance. Historical and contextual data from customers and employees combines to drive intelligent routing. Conversation analysis identifies agent behavior patterns and flags opportunities for targeted coaching in real time. And the unified platform aligns agent productivity with customer satisfaction to enable better experiences for customers and employees.
With the scale and flexibility to navigate today’s challenges and build future solutions, Genesys is the last contact center platform you’ll ever need. Leverage existing cloud commitments with the ability to host Genesys software on any major cloud, including Amazon Web Services, Microsoft Azure and Google Cloud Platform. Get all the building blocks required to compose your optimal mix of capabilities to deliver proactive, tailored experiences that build customer loyalty. With continuous deployment, Genesys capabilities keep expanding — and so do your possibilities. It’s like having an innovation partner who empowers you to lead the way — no matter what the future brings.
Genesys erleichtert die Bereitstellung besserer Erfahrungen für Kunden und Mitarbeiter. Fordern Sie eine kostenlose Demo an, um zu erfahren, wie unsere Cloud-Contact-Center-Software einen hervorragenden Kundenservice ermöglicht. Vereinfachen Sie Ihren Contact-Center-Betrieb und die Anforderungen an die IT. Geben Sie Ihren Serviceteams mehr Zeit, sich auf das zu konzentrieren, was am wichtigsten ist – Ihre Kunden.
Wir melden uns direkt bei Ihnen, um einen für Sie passenden Termin zu vereinbaren.
A cloud contact center is the central point, hosted on an Internet server, from which all inbound and outbound customer communications are handled…
A multichannel cloud contact center is a customer experience solution that integrates multiple touchpoints…
Workforce management (WFM) is the process of strategically optimizing the productivity of employees to ensure that all resources are in the right place at the right time…
Pick the perfect plan for your business — our flexible pricing is designed with you in mind…